Hello, retailers.
For years, SMS has been one of the most dependable ways for brands to reach customers. But dependable does not always mean engaging.
A traditional SMS gives you plain text, a link and very little room to create an experience. Customers must leave the message and take several steps before they can act. RCS—Rich Communication Services—changes that.
“A message can now become a storefront, a service desk and a conversation—all in one place.”
SMS delivered the message. RCS delivers the experience.
RCS brings images, videos, product cards, carousels and action buttons directly into the messaging inbox. A customer can explore a collection, book an appointment, call a store or choose the next step without navigating disconnected screens.
Show, don’t just tell
Turn launches, festive offers and recommendations into visual stories.
Make action effortless
Guide customers with clear buttons, suggested replies and next steps.
Keep it personal
Match each experience to customer value, intent and purchase history.
The channel is only as smart as the customer intelligence behind it.
Rich media alone does not make a campaign relevant. A loyal customer should not receive the same message as a first-time visitor. A bridal shopper should not see the same collection as someone browsing everyday wear.
With Zithara.AI, RCS becomes part of a connected engagement strategy—bringing customer data, segmentation, journeys and campaign measurement together.
New in Zithara: RCS
Create richer, more actionable customer campaigns from the same platform that already understands your customers.
Explore RCS with Zithara